Returns & Refunds

Last updated: 17 October 2026

We want you to love your THE BAGMORA bag. If something isn't right, here's how we'll make it right.

Damaged, faulty or incorrect items

If your item arrives damaged, defective, incomplete or is not what you ordered (wrong item, colour or style), email us within 30 days of delivery with:

your order number;
clear photos or a short video showing the problem, the item and its packaging/shipping label.

Once we've reviewed it, we'll send a free replacement or issue a full refund — your choice. In most cases you won't need to send the item back.

Change of mind

If you simply change your mind, you can return your item within 14 days of delivery, as long as it is:

unused, unworn and in its original condition;
in its original packaging, with all tags and accessories.

To start a return, email us first — we'll reply with the return address and instructions. Returns sent without contacting us first can't be processed. The cost of return shipping is paid by the customer, and we recommend using a tracked service, as we can't refund parcels lost on their way back to us. Once your return arrives and passes inspection, we'll refund the item price; original shipping charges are not refundable.

What isn't covered

Small colour differences caused by photography lighting or screen settings.
Measurement differences of 1–3 cm, which are normal for hand-measured and hand-made items.
Natural variations in hand-woven straw, rattan, bamboo and leather.
Wear and tear, or damage caused after delivery.
Items returned used, damaged or without their original packaging.

Cancellations

You can cancel your order within 12 hours of placing it, or any time before it's dispatched, for a full refund. Once an order has been dispatched it can't be cancelled, but you can return it under the change-of-mind terms above.